Our mission is to create better work experiences for people, wherever they work.

Our promise is to do this in a socially responsible, ethical and sustainable way that positively impacts our customers, employees and stakeholders, whilst minimising our impact on the planet.

We're at the forefront of our industry in working to minimise the impact that our clients' furniture requirements have on the environment.

We achieve this by providing a range of sustainably-focused services and products that help our clients to meet the sustainability goals while advancing our own ambitions to make a positive impact on the planet.

However, our journey to create a formal program to assess and improve the impacts that IE creates as a business is just beginning. Therefore we've recently launched the next phase of our sustainability program: Advancing ESG@IE.

Advancing ESG@IE

We've embarked on an ambitious journey to make a tangible and measurable difference year-on-year to our sustainability performance.

From procurement and supply chain sustainability, through carbon and energy reduction, waste avoidance and circular design, we’ve created an ESG (Environmental, Social And Governance) roadmap to deliver a series of practical actions across IE that will benefit our customers and help us meet our goals. We want sustainability to be integral to every part of our business and something that all our employees consider in their day-to-day actions. Our commitment and investment to our sustainability goals is clear and ongoing.

IE is owned by Steelcase, a global, leading organisation that is recognised by its peers and third-party organisations for its commitments to people, the planet and its communities. ​ You can find out more information about Steelcase's award-winning approach to ESG by reading its 2021 impact report or on the ESG section of its website. As a global furniture manufacturer, Steelcase's core operations have a different set of impacts to IE, so we have launched 'Advancing ESG@IE' to identify and improve our own individual impacts on the planet.

Within our AdvancingESG@IE initiative, we have produced ambitious long-term (3-5 years) goals along with short-term objectives (12+ months). You can find out more about our goals and objectives in each area in the sections below.


Learn more about our work to reduce our carbon emissions and help meet your sustainability targets

Read more

Our policies and accreditations demonstrate measurable commitment to the responsible governance of our business

Read more

Social responsibility is core to our company activities

Read more
Sustainable Business

Practical services and strategies to keep products and materials circulating in the economy longer

Read more


How sustainable office furniture is helping companies reduce their carbon footprint & create a healthier working environment.

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Our Environmental Goals
  • Align with the UK Government's commitment to Net Zero
  • To be environmentally compliant with applicable laws and regulations
  • To minimise waste to landfill
  • To promote circular product principles
Our 2022 Objectives

Establish our baseline:

  • Complete a carbon audit for scope 1 and 2 emissions
  • Complete workshop for scope 3 emissions


  • Waste Management Plan - Build metrics for measuring year-on-year reductions
  • We are targeting zero environmental non-compliance findings in our ISO or 3rd Party Environmental Audits

We continue to work to improve sustainability and minimise our impact on the environment in every part of our business, whether that's through our day-to-day operations or the services we provide to our customers.

The first steps that we are taking in 2022 are to measure our baseline carbon emissions and develop a clear plan for how we report our year-on-year improvements. This year we have already planned investment to switch all the lights to LEDs in our Operations centre in Rainham, ordered an electric vehicle for customer deliveries and purchased a cardboard baler to help compact and recycle packaging waste. 

Within IE we also have an environmental management system that has been accredited to the ISO 14001 Environmental Management certification, demonstrating our commitment to improving our environmental performance through more efficient use of resources and the reduction of waste. We are targeting zero environmental non-compliances through our ISO audit in 2022.



Our Social Goals
  • To develop a workforce that is highly engaged with our ESG journey and our community / social investment plan
  • Create a culture of inclusion - that embraces diversity & enables equality
  • Ensure a safe and healthy workplace
  • Promote continual learning and development


Our 2022 Objectives
  • Implement a formalised community engagement programme
  • Complete a training and development plan for all employees across IE
  • ESG engagement programme - Run a series of events and workshops to educate our employees on Advancing ESG@IE to promote its importance and encourage input
  • Have zero health and safety non-compliance findings in our ISO and other external audits & no reportable incidents

Community Engagement

We support the communities in which we operate through our work with charities and use of local suppliers wherever possible.

We have previously supported many different charities on an ad-hoc basis, whether its gathering donations for our local foodbank in Rainham, supporting the Macmillan Cancer Support coffee morning or Christmas Jumper Day for Save the Children.

This year we are in the process of formalising our community engagement program and held a workshop with the entire IE team in March to decide which charities we will support through fundraising and volunteering over the next year in order to ensure maximum participation and involvement across the company.

ESG Engagement 

We're very aware that it's no good to talk about sustainability as a company unless your employees understand its importance and how it is going to affect their day-to-day jobs. In 2022 we rolled out a half-day sustainability training course for everyone in IE to educate and inform our people on how Advancing ESG@IE will affect our business and their day-to-day decision making.

Health and Safety
At the heart of our ambition to be a responsible company is the emphasis we put on providing a safe workplace for our people, partners and customers. Our health and safety management system is certified to the ISO 45001 standard and before that was OHSAS 18001 certified. Our health and safety management system and processes enable us to apply a dynamic approach to proactively defining the risks and challenges relating to people's health and safety, whether in our office, on client sites or elsewhere. We are targeting zero H&S non-compliances through our ISO audit in 2022.

Governance & PolicIes

Our Governance Goals

  • To meet best practice in governance matters
  • To continue to be compliant with existing and new UK legislation

2022 Objectives

  • Deliver plan for annual training updates for:
    • Anti-bribery & corruption
    • Diversity & inclusion 
    • Modern slavery act
  • To develop a voluntary disclosure plan via our statutory accounts for FY2023

Below we have included our policies and accreditations for our different management systems that demonstrate our commitment to the responsible governance of our business.




Sustainable Business

Sustainable Business Goals
  • Acceptable & sustainable ROI to our shareholders
  • Work with clients & partners to drive product circularity & sustainable procurement
  • Achieve an externally recognised international ESG accreditation
2022 Objectives
  • Deliver our FY23 Business Plan
  • Develop a supplier sustainability programme
  • Support product circularity by growing our services for furniture reuse, refurbishment and recycling 
  • Complete B-Corp assessment to identify areas for focus
Product Circularity And Sustainable Procurement

We help our customers to achieve their own sustainability goals on each project we undertake. Companies have different requirements for each project but we take a common approach to presenting the options to maximise the re-use of any existing furniture assets first, keeping them within the circular economy if at all possible. When new furniture is required, our extensive knowledge of the furniture market and different environmental standards (such as SKA, BREEAM, WELL and LEED) allows us to review the market for the most appropriate products that meet your needs.

  • Furniture Audits - Measure, track and assess your current furniture to see what assets still hold value and can be reused, refurbished, resold or donated, and what assets need to be recycled.
  • Adapt and reuse - Tired assets can be cleaned and refurbished or reinvented to look like new and serve different purposes. It’s great for the environment and can save money.
  • Leverage the value in your surplus furniture - Often this means we can buy back and reuse your used furniture to offset project costs. If not, surplus assets can be stored, donated to charities or recycled to release the value and real estate space they occupy.
  • Sustainable procurement of new furniture - Our job is to find the perfect furniture to achieve your sustainability, design and budget goals. We have access to more than 300 suppliers with a growing database of products graded by certification and carbon footprint.


IE’s Managing Director, David Hay, explains more about our commitment to ESG and the journey we’re taking as a company to create a more sustainable, resilient future.

ESG issues are becoming increasingly central to a company’s reputation and financial performance. So how can you embed ESG best practices within the workplace?

It's not just the younger generation who are demanding companies clean up their environmental act. To attract and retain the best talent across the board, we'll need to get serious about sustainability.