What workers want

People know what they don’t want at work—a sea of bland, uniform spaces where ideas go to die.

In fact, a recent Steelcase study of global office workers found that although 77 percent of people have their own assigned workstation, the vast majority—87 percent—spend two to four hours every day working someplace else. We wanted to know: Why are people migrating away from their desks? What kinds of spaces are they looking for? Is it as simple as adding some sofas and a barista bar to give people the kind of workplace they want?18-0099466


As it turns out, monotony is a huge motivator—just over half of people (51 percent) say they need an escape from working in the same place during their day, whether they were alone or with others. They’re also seeking deeper relationships with colleagues, and 43 percent believe informal spaces can help build more trust.

employee satisfaction

Desire vs. reality

People give lacklustre scores to the ancillary spaces their companies provide today. Digging deeper we saw what’s behind the ho-hum ratings:

employee motivation

insightful environments

The age factor

Younger and older generations agree—everyone likes informal spaces and uses them regularly—but for different reasons. Millennials are more likely to use dining/bar spaces to do focus work while older generations use these spaces for collaboration and socialisation.

Lounge spaces are used by millennials as a place for privacy while older generations use these spaces socially. Millennials are also more likely to use a wider range of informal spaces and to adjust their furniture, where older employees tend to pick favourite spots to use and leave their furniture settings alone.

employee engagement

Culture shift

In China and India, people spend far less time at their primary workstation than in other countries. Organisations appear to be more progressive and provide more informal spaces to their employees.

India and China also offer the lowest percentage of I/Owned workstations and the highest percentage of We/Owned and We/Shared workspaces. This further promotes mobility in the workplace and people in these countries are more likely to seek out other spaces to work.

Organisations in the United States and Germany appear to be more traditional and provide considerably more I/Owned workstations; organisations in India and China are more progressive and offer more We spaces.

company culture

The more

It shouldn’t come as a surprise: Companies that offer more casual, inspiring spaces are perceived as being significantly more progressive than those who don’t.

agile working

Hierarchy of office needs

Just as people have basic needs in life life food, water and safety, people have different needs at work too. In the office, organisations must provide people with technology, a diverse range of spaces that support different types of work and permission to use these spaces if they expect them to thrive.

According to the study, most organisations only provide people with the technology and permission to work in informal spaces. But what’s missing is the range of spaces where people want to work that support their physical, cognitive and emotional wellbeing.

wellbeing at work

 

© 1996 - 2018 Steelcase Inc. is the global leader in office furniture, interior architecture and space solutions for offices, hospitals and classrooms. Our furniture is inspired by innovative research in workspace design.

Changing expectations and the future of work

Steelcase

Written by Steelcase

Steelcase is a global design and thought leader in the world of work and the parent company of IE. They design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Changing expectations and future of work